Strategic Planning
While every project is tailored to our Clients' needs, our services can be broadly categorised into three main services, with varying complexity.
Strategy Sprint
These are 1-2 day workshops where we focus on a specific business challenge with our Clients' teams. Working together, we dive deep into the challenge, identifying root causes, and defining potential measures to address it.
A wide range of challenges can be covered, with some examples being increasing accept rates, reducing originations TAT, improving early collections, increasing utilization, decision engine use, and similar topics.
Health Check
Health check can be performed as a stand-alone consultancy, or as the initial stage of a more comprehensive project.
We work diligently with our Clients to;
define a target state in line wit their specific objectives
assess the current capabilities and identify strengths that can be leveraged
Benchmark the current capabilities to target state to identify gaps, and the opportunities for improvement
Roadmap & Strategic Plan
We build upon the findings of the Health check, to define actions and initiatives to address the gaps and opportunities identified.
Each action is evaluated through multiple measures to ensure they are pragmatic, implementable, and will provide the desired level of benefits.
Selected actions are structured within a comprehensive and fit-for-purpose roadmap or implementation plan, providing a pragmatic ugide for execution.
We use an effective methodology designed to identify opportunities to achieve your business objectives, prioritize the ones that will provide the highest value, and design a roadmap to success.
Health Check and Roadmap Example: Collections Focus
Our Debt Collections Health Check is designed to help banks and lenders optimize their consumer and SME collections strategies. By conducting a thorough assessment of your current processes, data, models, systems, treatments, channels, and organization, we identify gaps and inefficiencies that may be holding back performance. With actionable insights, we provide a roadmap to enhance collections effectiveness, improve recoveries, and ensure compliance—all while minimizing costs and protecting customer relationships.
Today's lending environment is highly dynamic, and shifts such as rising indebtedness, evolving regulations, and increased customer expectations continue to strain debt collections efforts. Many banks, under pressure to transform their collections processes, have started making significant investments to improve their collections, embracing new technologies, data, and analytics.
To truly optimize collections and adapt to this dynamic environment, lenders must focus on aligning all key components of the collections ecosystem—Data, Models, Strategies, Processes, Channels, Systems, and People. This is where a Collections Health Check and Strategic Roadmap can help.
We provide a holistic assessment of your collections ecosystem – benchmarking your current capabilities, identifying gaps and opportunities for improvement. We dive deep into each success factor - from data, models, and strategies to people, systems, and channels - defining the initiatives that can significantly improve recovery rates and reduce costs.
With our data-driven insights and best practice recommendations, we enable you to improve recovery rates, and future-proof your collections strategy against shifting economic conditions and borrower trends.
Our unique approach breaks down the complex Collections ecosystem to the key contributing success factors.
We assess and address each, identify the opportunities across each, and implement pragmatic initiatives to achieve enhancements.
The resulting implementation plan addresses key questions;
•Where do you start first?
•What are the strategic initiatives for mid-long term success?
•What tactical quick wins are available?
•Which ones will provide the best benefits?
And most importantly;
•Which ones are pragmatic, fit-for-purpose, and address our most critical needs?